At Boatladdercentral.com, we take pride in our products and we want you to be completely satisfied with your purchase. We will gladly refund or exchange most merchandise for any reason within 30 days from the original purchase date. Items returned after 30 days from the original purchase date will be charged a 15% restocking fee. Shipping/Handling Fees or other charges are non-refundable. Unfortunately, we cannot accept any returns over 90 days for any reason.
To return, please send merchandise prepaid in its original unused condition to our address listed below. We will then exchange the merchandise or refund the merchandise amount by the original payment method. Customers are responsible for the shipping costs for returns and/or exchanges. Please allow 2- 3 weeks for processing once the item is returned and checked back into our warehouse.
All items returned in a non-resellable condition, or with missing parts will be charged a restocking fee upon inspection at Boatladdercentral’s discretion. There are no returns for special order items or items that have been modified during installation.
Package your return item(s) and mail back to the following address:
1923 N. Home Street
Mishawaka, IN 46545
* You will need to call us for a return authorization number before sending an item back. If an item is sent to a different return address you will incur shipping charges and or a restock fee to have the item return back to the correct location in Indiana. *
There are no returns for products that have been modified, drilled through, or altered. If you are unsure if a product is returnable, please call us to verify.
Please contact us immediately if your merchandise arrives damaged.
You must contact us within 15 business days of receiving a damaged order. This is the deadline that we are given to file your damage claim. If you wait longer than 15 days, we will need to charge a 15% replacement fee, because of the additional cost to us.
In order for your damage claim to be processed as quickly as possible, please e-mail us a photo of the damaged merchandise to the e-mail address listed below. For further instructions on damaged items procedures, please contact us by phone @ 888-383-7615 or by e-mail firstname.lastname@example.org
Please be very careful when opening your items as we cannot be responsible for damage caused by cutting open the heavy duty plastic wrap or cardboard boxes. Any items damaged due to unpacking cannot be returned for a full refund.
IF YOU NEED TO CANCEL AN ORDER YOU MUST CONTACT US IMMEDIATELY as you will be responsible for all costs associated with restocking and rerouting the merchandise after it has been shipped.
Product descriptions, typographic, pricing and photographic errors are unintentional and subject to correction. We regret, but are not liable for these errors.
Remember, you can return stocked items in most circumstances but you are responsible for the shipping back to Boatladdercentral.com unless the return is an authorized Damage or Warranty return. No returns are accepted at our facility on a freight collect basis or without a return authorization number. Please do not attempt to do so. This will only cause further delays and costs.
Please carefully consider your purchase before ordering.
- Measure twice, order once.
- Check cartons and product for damage upon receiving. Contact us immediately if you find damage.
- Open carefully. Items damaged during opening are not returnable for refund or exchange.